Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, with original packaging and proof of purchase.

Because many of our products are personal care items, we cannot accept returns on opened or used products.

Starting a Return

To start a return, please contact us at hello@salveandoakco.com.

If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Returns sent back without first requesting a return will not be accepted.

Return address:
Salve & Oak Co.
P.O. Box 4032
Bethel, WA 98387

Damages and Issues

Please inspect your order upon arrival and contact us right away if your item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and do our best to make it right.

If your order arrives damaged, please contact us within 7 days of the delivery date. To process a replacement claim, we require clear photos of:

• The damaged product(s)
• The shipping box
• Any damaged packaging materials
• The shipping label

Once reviewed, we will replace any verified damaged items at no additional cost.

Claims submitted without photos may not be eligible for replacement.

Non-Returnable Items

Certain items are non-returnable, including:

• opened or used personal care products**

• custom or personalized items

• sale items

• gift cards

**Due to the nature of our handmade personal care products, we do not accept returns on opened or used items. Only unused, unopened products in original packaging may be eligible for return.

If you have questions about a specific item, please contact us at hello@salveandoakco.com.

Exchanges

The fastest way to get the item you want is to request a return for the original item, and once your return is accepted, place a separate order for the new item.

Refunds

To be eligible for a refund, all applicable return, damage claim, and return authorization procedures outlined in this policy must be followed. Failure to meet any of the requirements, including return eligibility standards, required documentation, reporting timeframes, or return authorization procedures, may result in the denial of a refund or replacement request.

Once we receive and inspect your returned item (or review your approved claim, if applicable), we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@salveandoakco.com.