Frequently Asked Questions

Have a question about your order, our products, or The Ritual Rewards Club? You’ll find answers to our most common questions below. If you still need help, reach out to us at hello@salveandoakco.com.

Orders & Shipping

How long does it take to process my order?

Most orders are processed and shipped within 3–5 business days. During launches, sales, holidays, or high-volume periods, processing times may be slightly longer.

How much is shipping?

Standard shipping is $10 and Priority shipping is $20 within the United States.

Orders over $60 qualify for free shipping.

Do you ship to Canada?

Yes, we can ship to Canada, but Canadian orders are not included in our flat-rate shipping or free shipping threshold. Shipping rates for Canada are calculated separately at checkout.

How do I track my order?

Once your order ships, you’ll receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking to update.

My package says delivered, but I don’t have it. What should I do?

First, check around your delivery area, mailbox, porch, garage, or with neighbors. Sometimes carriers mark packages as delivered before they physically arrive. If it still has not shown up after 24–48 hours, contact the shipping carrier and email us at hello@salveandoakco.com so we can help guide you.

Returns, Exchanges & Damaged Items

What is your return policy?

We accept returns within 30 days on unused and unopened items. Products must be in their original condition.

Can I return used products?

Due to the personal-care nature of our products, we cannot accept returns on used or opened items unless there is an issue with the product.

What if my order arrives damaged?

Please email us within 7 days of delivery with your order number and clear photos of the damaged product and packaging. We’ll review the issue and help make it right.

Who pays return shipping?

Customers are responsible for return shipping unless the return is due to an error on our part or damage during shipping.

When will I receive my refund?

Refunds are issued after the returned item has been received and inspected.

Products & Ingredients

Are your products handmade?

Yes. Salve & Oak Co. products are made in small batches with care. Because they are handmade, slight variations in color, texture, scent strength, or appearance may occur from batch to batch.

Are your products natural?

We use a blend of naturally derived ingredients, skin-loving additives, fragrance oils, essential oils, and cosmetic ingredients depending on the product. Not every product is 100% natural, but each formula is made thoughtfully with quality and performance in mind.

Do you list ingredients?

Yes. Ingredients are listed on each product label and/or product description. If you have a specific allergy or sensitivity, please review the full ingredient list before use.

Are your products safe for sensitive skin?

Everyone’s skin is different. If you have sensitive skin, allergies, or known sensitivities, we recommend reviewing the full ingredient list and doing a small patch test before regular use.

Do your products contain fragrance oils?

Many of our products are scented with fragrance oils, essential oils, or a blend of both. Unscented options may be available for select products.

Why does my product look slightly different than the photo?

Our products are handmade in small batches, so color, texture, swirl patterns, label placement, and appearance may vary slightly. Product photos are meant to represent the general look of the item.

Shave Soap & Aftershave

What is the difference between glycerin shave soap and tallow shave soap?

Our glycerin shave soaps are easy to lather and beginner-friendly. Our tallow shave soaps are a more premium formula designed for a richer, creamier shaving experience with added skin feel and performance.

How do I use shave soap?

Wet your brush with warm water, load the brush directly from the soap, and build your lather in a bowl or directly on the skin. Add water slowly until the lather reaches your preferred texture.

Why is my shave soap soft?

Some artisan shave soaps are intentionally softer than traditional hard pucks. This can make loading easier and help create a rich lather.

Can I use aftershave splash on sensitive skin?

Our aftershave splashes contain alcohol, witch hazel, aloe, and skin-supporting ingredients. If you have sensitive skin, apply a small amount first to see how your skin reacts.

Bar Soap

How do I make handmade bar soap last longer?

Keep your soap dry between uses. Use a draining soap dish and avoid letting the bar sit in standing water.

Can I use bar soap on my face?

Some customers may choose to use our bar soaps on the face, but facial skin can be more sensitive than body skin. We recommend using products specifically intended for facial use if you are prone to sensitivity or breakouts.

Is The Coffeehouse bar soap safe for all areas?

The Coffeehouse bar soap contains exfoliating coffee grounds and should not be used on private regions or sensitive areas, as the grounds may feel abrasive.

Wax Melts

How do I use wax melts?

Place one or more wax melt cubes in an approved wax warmer. Do not add water. Use only as directed by your warmer’s instructions.

Can I reuse wax melts?

Yes. Wax melts can be remelted until the scent fades. Once the fragrance is no longer noticeable, allow the wax to cool and remove it from the warmer.

Are wax melts safe around pets/children?

Use caution when melting fragrance around pets and/or children. Keep warmers out of reach, use in a well-ventilated area, and discontinue use if you notice irritation or sensitivity.

EDP / Fragrance

How should I store my EDP?

Store fragrance away from direct sunlight, heat, and humidity. A cool, dark place is best.

Why does my fragrance smell different over time?

Fragrances can change slightly as they settle, age, or interact with your skin chemistry. This is normal.

How long does EDP last on the skin?

Longevity can vary depending on the fragrance, your skin type, application amount, weather, and other products used on the skin.

Ritual Rewards

What is Ritual Rewards?

Ritual Rewards is our customer rewards program. Members earn Ritual Points for shopping and completing eligible activities, then redeem points for savings on future orders.

How do I earn Ritual Points?

You can earn Ritual Points by making purchases, creating an account, celebrating a birthday, leaving product reviews, following Salve & Oak on social media, and referring friends.

How do I redeem Ritual Points?

Log in to your rewards account and choose an available reward. Rewards can be applied at checkout.

What are the reward amounts?

You can redeem:

500 Ritual Points = $5 off
1,000 Ritual Points = $10 off
1,500 Ritual Points = $15 off
2,000 Ritual Points = $20 off

Can I use more than one reward per order?

Only one reward can be used per order.

Do Ritual Points expire?

No. Ritual Points do not expire, so you can save them and redeem when you’re ready.

How do VIP tiers work?

As you shop and earn, you can move through our VIP tiers:

Sprout — entry tier
Grove — unlocks after spending $150
Oak Society — unlocks after spending $350

Higher tiers earn points faster and may receive additional member perks.

Wholesale Opportunities

Do you offer wholesale?

Yes, select products may be available for wholesale. Please email us at hello@salveandoakco.com for wholesale inquiries.

Where else can I buy Salve & Oak Co. products?

Select Salve & Oak Co. products are currently available at The Razor Company. Availability may vary.

Our full lineup is available on our website.